Arranging coach transportation can be daunting whether you are a seasoned corporate booker or a novice. We have included some of the most common Questions & Answers, but if we have not answered your particular question here, do not hesitate to drop us an email or give us a call on 0131 333 2635 (it’s OK we don’t bite)
How and when are payments made?
What is your cancellation policy?
Do you organise Hotels, tee-times, etc.?
Do you offer self drive vehicles?
Is our itinerary flexible?
Is there a minimum booking time?
Do you offer discounts on any services?
How Soon should we make a reservation?
What about Tips/Gratuities?
What is the Smoking & Alcohol Policy
Unsatisfied with the service being provided during your trip?
A: No, we feel our competitive pricing and 24/7 availability with a can do attitude, there is no need to self drive
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A. Absolutely, we pride ourselves on our flexibility. And for the duration of our service to you we are at your disposal. You decide when and where you want to go – we’ll take care of the rest.
A. Usually there is no minimum booking time, except for day tours/excursions where we may quote an hourly rate and a minimum of 4 hours booking would apply.
A. Yes. Local schools/Clubs/Voluntary groups are subject to discounted rates, particularly where we are hired for contract/regular bookings.
Additionally, we also offer discounted rates for off-peak times/dates. Just ask your customer service agent for more details.
Full payment is required one week in advance.
Payment can be made by Cheque / Debit Card / Bank Transfer / Credit Card.
Credit Card Payments will incur a 2.5% processing charge
A Quotation does not does not imply acceptance or availability.
A provisional booking does not guarantee your booking is secure.
Your payment must received to guarantee your booking.
Please refer to our terms and conditions.
A: Reservations can be made right up to the day of travel subject to availability.
Due to our regular high demand this is not advisable. We recommend that a confirmed booking should be made as far in advance as possible.
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A. Tips are discretionary and very much based on your level of satisfaction.
A. Since July 2006 in Scotland and July 1st 2007 in England, Northern Ireland & Wales we operate a strict no smoking policy on board all our vehicles without exception. However comfort stops can be made on request.
A. We operate a strict ‘No Alcohol on Board’ policy.
A: In the very unlikely event that you are unhappy with the service being provided please call +44 (0) 131 333 2635 immediately and speak to one of our customer service agents, where we shall promptly investigate the matter with the goal to satisfy you completely.